Some of the most frequently asked questions from students are listed below with helpful answers from our Support team. If you need help with something not answered below, check out the Community. It's an active, helpful community of fellow Fi-Mech students.
If you don't find an answer below or on the Fi-mech Forum, we'd love the opportunity to help you. You can get in touch with our Support team directly by clicking the button below.
Contact Support
Report a bug
Shoot us an email at help@fi-mech.com with a link and a screenshot.
Response times from our Support team are fastest from 9am-6pm ET, Monday thru Thursday. Support request submitted outside those times may receive delayed responses.
FAQ
How do I do things such as upgrade, cancel, pause or update my billing information?
Do you offer a Group Membership at a discounted rate?
We do offer group membership discounts. Please fill out the form here and someone from our Organizations team will follow up with you.
Do you have a free trial?
We offer everyone a 7 day free trial! You can take advantage of it by visiting our sign-up page!
Can I use an internationally accepted debit or credit card to enroll?
As long as your card is allowed to be used within the United States, yes!
How do I download videos for offline viewing?
Videos aren't currently available for download.
How do I recommend new content/new suggestions?
At this time you can email us at help@fi-mech.com with the subject line "Content Suggestion". We review all emails and make note each month of what our students are wanting to see. This helps shape our decisions about content and features in the near future!
What can I do if I’m stuck on a task?
We advise that you first utilize our Community if you’re stuck on a task. Please be sure to include a link to the lesson and confirm which module you’re stuck on. Feel free to send us an email to help@fi-mech.com with a link to your post if you haven’t received a response within 24 business hours.
I found a bug. Where can I report that?
In the unlikely situation you stumble across a bug, go ahead and shoot us an email at help@fi-mech.com with a link and a screenshot.
Don't forget you can start a discussion in the Community. Fi-mech teachers and members are actively discussing topics from course material and other general teaching topics.
